We have been seeing some confusion this week with students who are using their CPS clickers for the first time this semester.
1. Many students are coming into your classes after having purchased used clickers from either the bookstore or a fellow student. Before they can register that clicker in your class, they must first have the previous owner delete the serial number from that previous account.
2. When students register their clicker using CPS Online (going straight to eInstruction's website to register) AND later register their clicker for another class using the Webcourses powerlink, they may see an error message that their clicker is assigned to another user. This is because the powerlink between Webcourses and eInstruction uses WebCT IDs for usernames, which may be different from the original account username. Some students may become confused enough to pay twice. This problem can occur for faculty also who move from using CPS Online to using the Webcourses powerlink. If your original account is different from your WebCT ID, you won't see the new class by logging in with your old username.
The customer service folks at eInstruction can solve this problem quickly; just remind students to contact them.
1. Many students are coming into your classes after having purchased used clickers from either the bookstore or a fellow student. Before they can register that clicker in your class, they must first have the previous owner delete the serial number from that previous account.
2. When students register their clicker using CPS Online (going straight to eInstruction's website to register) AND later register their clicker for another class using the Webcourses powerlink, they may see an error message that their clicker is assigned to another user. This is because the powerlink between Webcourses and eInstruction uses WebCT IDs for usernames, which may be different from the original account username. Some students may become confused enough to pay twice. This problem can occur for faculty also who move from using CPS Online to using the Webcourses powerlink. If your original account is different from your WebCT ID, you won't see the new class by logging in with your old username.
The customer service folks at eInstruction can solve this problem quickly; just remind students to contact them.
I think most of you are squared away -- but 3 out of 113 today could not click with us, and this might be the reason. As I mentioned after lecture, contacting Einstruction's tech support will get you sorted out right quick.
